Frequently Asked Questions

What are your opening hours?

We are open 6 days a week – 8:00am to 5.30pm Monday, Wednesday and Thursday, 7.30am to 5.30pm Tuesday and Friday, and 9am to 11am Saturday.

Do you bulk bill?

We bill privately. However, we do bulk bill children under 16, Health Care Card holders, and Pension Card holders.

Are you taking new patients?

We are currently taking new patients at North Street Medical Centre. You will need a double appointment with your doctor for your first booking.

How can I become a patient at North Street Medical?

Please call us to make an appointment to see a doctor. You will need to fill out some basic forms. It is unlikely that you will be given a same day appointment.

Can you perform blood tests at North Street Medical?

We have a St John of God pathology centre at the complex at North St Medical Centre. They are open Monday-Friday, 8-4pm with lunch break between 1-2pm.

Can you perform immunisations?

Yes. We can do immusations every day, please call reception to book your appointment.

Do you handle Worker’s Comp, Motor Vehicle or other insurance claims?

Yes, we do. Please make sure you mention this at the time of booking your appointment as you may need a longer session booked.

Do you see patients for travel vaccinations?

Yes. We can provide travel advice and Vaccinations. You need to call reception and book an appointment. We are not however registered for Yellow Fever Vaccines, this is required for travel to Africa and parts of South America.

Can I have my blood pressure or blood glucose level checked without seeing a doctor?

Yes. One of our nurses can perform this function for you. Please call and book with reception.

I have a couple of issues that I’d like to discuss with my doctor.

If you expect to have a few issues to discuss, we ask that you book a longer appointment so as to ensure the doctor doesn’t run late.

I need an urgent appointment so that I can get a Medical Certificate for work!

If you are one of our patients, and need a Medical certificate for work, you need to be seen on the day, please call & reception will offer you triage.

I’m really sick and need to see a doctor today! What can you do for me?

We can generally fit you in with your doctor on the day you are sick. If we are fully booked, we run two triage sessions per day. You need to call reception who will advise you on what time to come for triage. This means that the nurse will assess you and, if she feels that you need to see a doctor, she will arrange for a doctor to see you. You may need to wait to be seen, and we cannot guarantee that you will be seeing your preferred doctor.

What qualifies as ‘urgent’ for triage appointments?

For example – unwell children & babies, high fevers, uncontrolled asthma, severe migraine, eye injuries and acute urinary tract infections.